job opening

Gelato Retail Assistant

Part-time casual with potential to grow | Matamata / Waharoa

Exciting opportunity to work for Kōwhai Creamery, award winning, local hand crafted gelato.

role discription

We are looking for a Retail Assistant who will be responsible for assisting management with operations to deliver an excellent customer experience. This will involve operation of retail outlets including our Gelato Trailer and Bikes. These vendors will be stationed across the Matamata-Piako serving the public or traveling outside the district to service private events such as weddings/parties. The nature of the job will require you to work shifts across weekends as well and weekdays. Good communication skills are required for key relationships with management, other kitchen and retail staff and suppliers. It is essential that you enjoy practical work, have good hand-eye co-ordination with the ability to work quickly and safely. You’ll be required to work well as part of a team as well as having the ability to work competently when left to your own devices. Time management skills are essential to delivering the required results. Experience in the hospitality or event industry is a plus, but the successful candidate will be trained in all aspects of Kōwhai Creamery retailing. The goal is to maximize gelato sales through customer satisfaction and employee engagement. Working with foods means excellent personal hygiene is a must as well as being free from skin allergies to foods and detergents.

Duties and responsibilities

Represent the Kōwhai Creamery Story
Help manage all day-to-day retail operations to the highest standards
Preserve excellent levels of internal and external customer service
Identify customer’s needs and respond pro-actively to all of their concerns
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
Stock management and reporting
Order management with suppliers
Money management and handling
Follow direction toward portion control and serving standards
Maintain a positive and motivated work ethic in the retail hubsat all times
Handle, sort, store and distribute food items
Follow instructions from management or nominee
Cleaning and maintaining all Kōwhai Creamery vendors/workspaces to a presentable manner
Any other duties the employer may reasonably require

skills required

Confidence in telling and representing the Kōwhai Creamery story
Ability to spot and resolve problems efficiently
Communication and team participation skills
Guest-oriented and service-minded
Exceptional personal hygiene and grooming standards
Reliability and work ethic
Capable of basic mathematical problem solving and calculations
Follow all Kōwhai Creamery standards and tasks set by management

Please send your cover letter and CV to info@kowhaicreamery.co.nz

contact

M +64 21 086 30215
info@kowhaicreamery.co.nz

5932 S/HW 27 R.D. Waharoa 3474 Waikato New Zealand.